Prototype noteThis wording matches how TextileZilla works across the site, but it is a draft, not legal advice. Blue highlighted parts need your real details. Have a lawyer review all four policies before launch.
More policies
The rest of the small print
NO SMALL PRINT · NO SMALL PRINT
Still have a question?
Ask a real person. We reply within one business day, Monday to Saturday.
DHL, FedEx or UPS express, usually 3–5 business days once your order is made.
About 15 days in all
Mockup in 24 hours, 7–10 days to make and check, then shipping.
Tracked door to door
Your tracking number arrives the day the boxes leave.
Shipping in your quote
No surprise fees: duties are paid up front unless you choose otherwise.
Plan your delivery date
Pick the day you expect to approve your mockup and where the order is going. The planner uses the same timings as our quotes.
Delivery plannerEstimate · confirmed in your quote
Arrives between
Pick your deadline and we will tell you when to approve your mockup.
01Where we ship
We ship worldwide from our factory in Sialkot, Pakistan. Our customers are in the USA, Canada, the UK, Europe, Australia, the Gulf and beyond.
We deliver to schools, clubs, offices and homes. Express couriers can’t deliver to PO boxes, so please give a street address and a phone number for the courier.
For orders going to more than one address, such as a club with several teams, we quote each shipment separately.
02How long it takes
You get your first mockup within 24 hours of sending your brief. Production starts when you approve the mockup and pay the deposit.
Making and checking your order takes 7–10 days. A pre-production sample adds about 7 days.
Express transit takes 3–5 business days to the USA, Canada and the UK, and a little longer to some other countries. The planner above shows typical times.
Public holidays in Pakistan, such as Eid, and customs checks can add days. If a holiday falls during your order, we say so in your quote.
Need it sooner? Tell us your date in the quote request. We confirm whether rush production can make it before you pay anything.
03Shipping costs
Shipping is priced for each order by weight, box size and destination, and listed in your quote. There are no handling fees on top.
Large orders ship in several boxes. Each box has its own tracking number and a packing list by player.
04Import duties and taxes
Import duties and taxes depend on your country, the products and the order value. Your country’s customs sets them, not us. You choose how they are paid:
SimplestDuties paid (DDP)
We pay the duties and taxes and include them in your quote. Nothing to pay when the boxes arrive.
Pay on delivery (DAP)
The courier collects duties, taxes and its own clearance fee from you before or on delivery.
Choose either option in your quote request. If you don’t choose, we quote duty paid.
If a delivery is refused or held because duties weren’t paid, the buyer pays the return shipping and any storage charges.
05Tracking and delivery
We email your tracking number the day your order leaves our factory, and you can follow it on the courier’s website.
The courier may need a signature. If nobody is there, it tries again or holds the boxes at a nearby service point.
Please check the boxes when they arrive. Note any visible damage on the courier’s delivery record before you sign, and take photos.
06Lost or damaged shipments
We are responsible for your order until it is delivered to you.
Tell us within 7 days of delivery if a box is damaged or something is missing, and send photos of the boxes and the items.
We handle any courier claim and remake the affected items at our cost, as set out in our returns and remakes policy. You don’t have to wait for the claim to finish.
The short version
Our mistake, free remake
Wrong size, name, number or colour against your approved mockup.
14 days to tell us
From delivery, with photos and your order number.
Express, at our cost
Remakes go to the front of the queue and ship express.
No change-of-mind returns
Everything is printed for your team and can’t be resold.
Is it covered?
Pick what happened to see whether we remake it for free and what to do next.
Coverage checker7 common situations
01What we remake for free
Any size, name, number or spelling that doesn’t match the mockup and roster you approved.
Colours that don’t match your approved Pantone codes or sample, beyond normal variation between print runs.
Printing, stitching or fabric faults, including faults that show up within 30 days of delivery with normal use and care.
Items missing from your order or damaged in transit. Tell us about transit damage within 7 days, as our shipping policy explains.
02What we can’t take back
Items you no longer need or have changed your mind about. Each piece is printed for your team and can’t be resold.
Sizes, names, numbers or spellings that match the roster you approved, even if the roster had a mistake in it.
Small differences between colours on a screen and on fabric, when the print matches your approved codes.
Shrinking, fading or damage from washing or drying that doesn’t follow the care label.
03How to make a claim
Email usOrder number and photos to info@textilezilla.com, within 14 days.
We replyWithin 2 business days, with what we will do.
Remake shipsMade first in the queue and sent express.
Email info@textilezilla.com within 14 days of delivery with your order number and clear photos of each affected item and its size label.
Keep the items unworn and unwashed until we reply, in case we need to see them.
We reply within 2 business days. You don’t need to send items back unless we ask, and if we ask, we pay the return shipping.
04What happens next
If we made the mistake, we remake the items and ship them express, free. Remakes go to the front of the production queue.
If a remake can’t reach you before your date, you can choose a refund for the affected items instead.
Refunds go back to the way you paid within 10 business days of our decision.
05When the mistake isn’t ours
Rosters change. If you need extra pieces or a corrected size or spelling, we make them at our normal price and can add them to your next order to save shipping.
New players later in the season? We keep your files and colour codes, so a top-up order matches the first batch.
06Avoiding problems
Check every name, number and size before you approve. We send the roster back to you as a list for exactly this reason.
Not sure of sizes? Ask for a size set with your quote, or use our size charts and their size finder.
The short version
We never sell your data
Not to advertisers, not to anyone.
Only what we need
To quote, make and ship your order, and to reply to you.
Your logos stay yours
Artwork and rosters are used only for your orders.
Ask, and we delete it
Email us and we reply within one month.
Your data at a glance
What we collect, why we need it and how long we keep it.
Personal information we collect
What
Why we need it
How long we keep it
Name, email, phone, team or company
To reply, send quotes, mockups and invoices
3 years after your last order
Logos, artwork and rosters
To make your mockup and order, and to match reorders. Rosters include player names, numbers and sizes
Files sent with a quote are deleted automatically 90 days after the quote if you don’t order. If you order: 3 years after your last order, or until you ask us to delete them
Delivery address
To ship your order
As long as tax law requires us to keep invoices: 6 years
Payment details
To take payment
Handled by your bank or transfer service. We keep only the payment reference with your invoice
Messages
Email, WhatsApp and call notes, to support your order
2 years
Website visits
Your IP address and browser type, recorded by our website host to keep the site secure and working
As long as our host keeps its server logs
Newsletter email
To send one email a month
Until you unsubscribe
Swipe the table sideways →
Your quote list is saved in your own browser until you send it. It doesn’t reach our servers before then.
Cookie settings
We use only the browser storage the site needs to work, so there is nothing to switch on or off.
Cookies on this siteNo tracking
Necessary
Keeps your quote list and design drafts on your device. No tracking.
Always on
Analytics
We don’t use analytics cookies.
Not used
Advertising
We don’t use advertising cookies.
Not used
01Who we are
TextileZilla, owned by Muhammad Nadeem Butt, Rawail Pura, Fateh Garh Road, Sialkot 51310, Punjab, Pakistan, is responsible for your personal information.
For questions or requests, email info@textilezilla.com.
02What we collect
What you give us when you ask for a quote, upload artwork, message us, order or sign up for our newsletter. The table above lists each kind.
What we collect automatically when you browse: our website host records basic technical data, such as your IP address and browser type, to keep the site secure and working.
Youth rosters can include children’s names, numbers and sizes. A coach, parent or organisation sends these to us. We use them only to make the order and never market to children. We don’t knowingly collect information directly from children under 13.
03How we use it
To reply to you, prepare quotes and mockups, make and ship orders, send invoices and handle remakes.
To keep our website secure and working well.
To send our newsletter, only if you sign up. Every email has an unsubscribe link.
For visitors in the UK and EU, our legal bases are: performing a contract (your order), legitimate interests (replying to you and keeping our site secure), consent (newsletter) and legal obligation (tax records).
04Who we share it with
Only what each provider needs to do its job: couriers (DHL, FedEx, UPS), our bank and payment services (Payoneer, Western Union, MoneyGram, Remitly), our website and email host (Hostinger), and WhatsApp when you message us there.
We don’t sell your personal information, and we don’t share it for cross-context behavioural advertising.
We may disclose information when the law requires it, or to protect our rights in a dispute.
05International transfers
Our team works from Pakistan, and some of our providers store data in other countries, such as the USA and the EU. Where the law requires it, we protect transfers with safeguards such as standard contractual clauses.
06Your rights
You can ask to see, correct, download or delete your personal information, and stop marketing emails at any time.
California residents have the right to know, delete and correct, and to opt out of the sale or sharing of personal information. We don’t sell or share it, and we won’t treat you differently for using your rights.
UK and EU residents can also object to or restrict processing, withdraw consent, and complain to their data protection authority, such as the ICO in the UK.
Email info@textilezilla.com or use the helper below. We reply within one month and may ask you to confirm who you are.
Make a privacy requestOpens your email app
Write the email
Send it from the email address you used with us, so we can find your records.
07Cookies
Necessary browser storage keeps your quote list and design drafts on your device. It is always on and doesn’t track you.
We don’t use analytics cookies. If we add them, we will ask for your consent first and update this policy.
We don’t use advertising cookies.
08Security
Our website uses HTTPS. Only the people working on your order can see your files.
No system is perfectly secure. If a breach affects your information, we tell you and the authorities as the law requires.
09Changes to this policy
We update this policy when our practices change and show the date at the top. For important changes, we also email customers with open orders.
The short version
Quotes last 14 days
Prices in US dollars, with shipping included.
Approval locks the order
Check every name, number and size before you approve.
Deposit starts production
The balance is due before your order ships.
Your logos stay yours
You confirm you have the right to use them.
How an order works
Step through an order to see which terms apply at each stage.
From quote to delivery7 steps
01About these terms
These terms apply when you use textilezilla.com and when you order from TextileZilla, owned by Muhammad Nadeem Butt, Sialkot, Pakistan (“we” or “us”).
We sell to teams, schools, clubs, leagues and businesses. By ordering, you confirm that you are buying for an organisation and are allowed to place the order for it.
Your quote sets out the details of your order. If your quote and these terms disagree, your quote applies.
02Quotes and prices
Prices are in US dollars. We don’t publish prices on the website; your quote gives the exact total.
A quote is valid for 14 days. It includes production, decoration, shipping and import duties, unless you chose to pay duties on delivery.
If quantities, products or the design change after we quote, we update the quote before production starts.
03Mockups and approval
Mockups are free, and you can ask for as many changes as you need before you approve.
You approve an order in writing, by email or WhatsApp, after checking the final mockup and the roster of names, numbers and sizes.
You are responsible for checking spelling, numbers, sizes and quantities. We make exactly what you approve.
Changes after approval may cost extra and move your delivery date. Once fabric is printed, a change means remaking the affected pieces.
04Payment
A deposit of 50% books your production slot. The balance is due before your order ships.
We accept bank transfer, Payoneer, Western Union, MoneyGram and Remitly. Bank and transfer fees are paid by the sender.
We invoice in US dollars. If a payment is late, we may hold the shipment until it is paid.
05Production and delivery
Delivery dates are our best estimate and are confirmed in your quote. If anything puts your date at risk, we tell you straight away.
We aren’t responsible for delays caused by couriers, customs, extreme weather, strikes, public holidays or other events outside our control.
Rush dates are agreed in writing before you pay. Shipping, duties and delivery are covered in our shipping policy.
06Cancelling or changing an order
Before you approve the mockup, you can cancel for free.
After approval but before printing starts, you can cancel and we refund the deposit minus costs already incurred, such as fabric bought for your order.
Once printing starts, the order is made for your team and can’t be cancelled.
07Artwork, logos and trademarks
You confirm that you own or have permission to use every logo, name, mascot and design you send us, and you agree to cover our costs if someone claims otherwise.
We may decline designs that use another organisation’s trademarks without permission, or that are offensive.
Designs we create for you are yours to use once the order is paid. We keep your files so reorders match.
We may show photos of finished orders in our portfolio and on social media. Tell us if you’d rather we didn’t.
08Quality, remakes and liability
If we make a mistake against your approved mockup and roster, we remake it as set out in our returns and remakes policy.
Our total liability for an order is limited to the amount you paid for the affected items. We aren’t liable for indirect losses, such as a missed game or event.
Nothing in these terms limits any liability that the law doesn’t allow us to limit.
09Using our website
The content, designs and photos on this website belong to TextileZilla or the people who license them to us. Don’t copy or reuse them without permission.
Don’t misuse the website, for example by trying to break its security or sending spam through its forms.
Links to other websites are there for convenience. We aren’t responsible for their content.
10Disputes and governing law
If something goes wrong, contact us first. Most problems are solved with one call.
These terms are governed by the laws of Pakistan, and disputes are settled by the courts of Sialkot, Punjab.
11Changes to these terms
We may update these terms and will change the date at the top. Each order follows the terms in force when you approved its mockup.
